All Tsunami Pump residential use Home Booster Pump (CMH, CMS, CMF series) is covered under standard manufacturer 2 years warranty.
For residential use Home Booster Pump "SOFT series" is covered under standard manufacturer 2 + 1 years warranty.
For others Tsunami Pump series included Self Primming Pump " BJZ & JLM Series" is corvered under standard manufacturer 1 year warranty.
1. Standard manufacturer = The warranty covers manufacturing defects only.
2. The warranty is invalidated if the defect caused (howsover) by inappropriate installation, mishandling, misuse, neglect, and tampering or incorrect adjustment.
3. To book a service / repair to your product under warranty, please contact our Outdoor Service Team @ 017-6655488.
4. To assist our Outdoor Service Team, please have your model number, date of purchase ready when calling.
5. Customer is to ensure for safe keep / retained original purchase receipt for warranty claim validation purpose.
Outdoor Service Information:
1. We provide outdoor service for (CMH, CMS, CMF, SOFT, BJZ & JLM Series only) within Klang Valley.
2. For area that is not within Klang Valley, we will refer you to the nearest dealer for repair/ technical assistance.
3. Outdoor service is chargeable, in the event the product is not covered under standard manufactuer warranty (as stated above under "warranty information - Important Note" Clause No. 2).
4. For Outdoor Service request, please contact our Outdoor Service Team @ 017-6655488.
5. In order for us to serve you better, please have your model number, date of purchase ready when calling.
6. For others Tsunami Pump series that is required repair service, customer is required to check with dealer for further assistance.
Outdoor Service Operating Hours:
Monday to Friday - 9.00am to 5.00pm
Contact No: 017-6655488
[For product warranty request via email -> please state your email subject as : Product Warranty - Model No - Contact No]
[For Ourdoor Service request via email -> please state your email subject as : Outdoor Service Request - Model No - Contact No]
*Please provide details and enclosed defect photos for our reference.