FAQ

Q. How do purchase my order on the site?

      To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

     Note: You need to have a register account then only can proceed to place order. 

Q. What are the payment methods available?
       www.tusnamipump.com is only offer Online / Offline Bank Transfer

       Please bank in cheque / cash deposit to the following account.

       Payment / Bank Account Information:
       Bank : Public Bank Berhad
       Bank Account : 3188510405
       Account Name : CSP Advance Sdn. Bhd. 

       After you made the payment, please send us the payment details of :
       Bank Name :
       Banking Date :
       Banking Time :
       Banking Reference No :
       Total ammount you have paid :
       Your Order No :

You may scan and email us the above info to Email Address : info@csp.my or upload a copy of your payment slip to Upload receipt 

Note: Your purchased products will not be delivered until we have acknowledged the payment confirmation.


Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status, but "No Refund" of payment. You are only allow to exchange to others models. 
 

- Please send an email to our email at info@csp.my with the message title “Request to cancel order - Order No” in order to inform us about the cancellation order, and provide state which model for exchange. 
- Orders that are in shipping or shipped will not be cancel and refundable. 



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
 

Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days for Klang Valley and Peninsular Malaysia. While for East Malaysia maximum it take 7 working days. 
 

Q. I still have doubts!
Do not worry about it. Please kindly email us at info@csp.my for us to clear your doubts.

Note: Above FAQ is not applicable to Dealer.